933bat Privacy Policy

Section 1

Introduction and Purpose

933bat ("we", "us", or "the platform") operates a safe and trusted online gaming service for users in Bangladesh. This privacy policy explains what information we collect from you, why we collect it, and how it is stored and managed when you use our website, create an account, carry out transactions, or use any of our services.

This policy should be read together with our Terms and Conditions. By registering with or using 933bat services, you are considered to have accepted the terms of this privacy policy. If you do not agree to this policy, please refrain from using our platform.

Section 2

Information We Collect

933bat collects information from users in two main ways — information you provide directly and technical information collected automatically.

2.1 Information You Provide Directly

During account registration, identity verification, and financial transactions, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID (NID) or passport details (for KYC verification)
• Financial account details — bKash, Nagad, Rocket, or Upay number
• Deposit and withdrawal transaction history
• Messages and complaint details sent to customer support

2.2 Information Collected Automatically

When you visit our website, the following technical information may be recorded automatically:

• IP address and device identification details
• Browser type and operating system
• Pages visited, time spent, and click history
• Cookie and session tracking data
• Referral source (where you came from before visiting our site)

Section 3

Purpose of Information Use

933bat uses collected information only for legitimate business purposes. We process your information for the following reasons:

3.1 Service Delivery and Operations

• Creating, verifying, and securing account login
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits
• Maintaining gaming history and account records

3.2 Security and Compliance

• Preventing fraud, money laundering, and unauthorized access
• Managing age verification (ensuring 21+) and identity verification (KYC)
• Meeting legal obligations and responding to lawful requests from authorities
• Enforcing responsible gaming policies

3.3 Customer Service and Communication

• Responding to customer support requests
• Sending important account updates and security alerts
• Sending relevant promotional information based on your preferences (if you have given consent)

3.4 Platform Development

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Developing new services and features

Section 4

Information Sharing with Third Parties

933bat never sells your personal information. However, in certain specific circumstances we may share information with trusted third parties:

4.1 Payment Service Providers

Necessary transaction details are shared with payment gateway partners such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These partners are governed by their own privacy policies and use this information only to complete specific transactions.

4.2 Technology and Gaming Software Partners

Game providers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe may process minimal technical information to deliver uninterrupted gaming services. This information is used solely to manage gaming sessions.

4.3 Legal Authorities

In cases involving court orders, lawful investigations by regulatory bodies, or the prevention of crime, we may be required to share information with authorities in accordance with applicable law. Any such disclosure is always kept to the minimum necessary and carried out through proper legal channels.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, the new entity will be required to follow the same privacy standards and we will notify you in advance.

Section 5

Cookies and Tracking Technologies

933bat uses cookies and similar tracking technologies to improve the quality of its services. Cookies are small data files stored in your browser.

5.1 Types of Cookies We Use

• Essential cookies: Used to maintain login sessions and ensure security. The platform cannot function properly without these.
• Functional cookies: Help remember your preferences, such as language or theme.
• Analytics cookies: Collect anonymous statistics to understand how the site is used.
• Marketing cookies: May be used to display relevant advertisements — you can decline these.

5.2 Cookie Controls

You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may mean that some features of the platform are not available to you.

Section 6

Data Security Measures

933bat has adopted industry-standard technical and administrative measures to protect your personal information.

6.1 Technical Security

• All data transmission is secured through 256-bit SSL (Secure Socket Layer) encryption
• Stored sensitive data (especially payment information) is kept in encrypted form
• Regular security audits and vulnerability assessments are conducted
• Automatic alert systems for suspicious logins or unusual activity
• Role-based access controls for authorized staff

6.2 Administrative Security

• Regular training provided to staff on data privacy and security
• Access to personal information is limited to only the staff who require it
• A process for notifying users within a defined timeframe in the event of a data breach

Section 7

Data Retention Period

933bat does not retain any personal information for longer than necessary. The retention period depends on the type of information and applicable legal obligations:

• Account information: Retained while the account is active and for the legally required period after closure.
• Transaction records: Retained for a set period in accordance with financial regulations.
• KYC documents: Retained for as long as necessary for verification purposes and to fulfill legal obligations.
• Technical logs: Retained for a limited period for security and troubleshooting purposes.
• Marketing preferences: Retained until you withdraw your consent.

Once the defined period has ended, information is securely deleted or anonymized so that it can no longer be identified.

Section 8

Your Rights

As a user of 933bat, you have certain fundamental rights regarding your own personal information:

8.1 Right of Access

You may request to know what information we hold about you. We will respond to verifiable requests by providing a summary of the relevant information.

8.2 Right to Rectification

If you believe any of your information is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be obliged to retain certain information in order to meet legal requirements.

8.4 Right to Restrict Processing

In certain circumstances you may ask us to restrict the processing of your information, particularly if you raise questions about its accuracy or object to how it is being used.

8.5 Right to Opt Out of Marketing Communications

You may stop receiving promotional or marketing emails at any time. To do so, contact our support team or use the unsubscribe link in any email. Essential messages related to your account will continue to be sent.

To exercise these rights or for any privacy-related questions, please contact our support team via live chat or email.

Section 9

Protection of Minors' Information

933bat strictly provides services to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at the time of registration and confirmed through KYC documents where required. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

If you know or suspect that a minor known to you is using our services, please contact us.

Section 10

Policy Changes and Updates

933bat may review and update this privacy policy from time to time. Changes may be made due to business changes, the launch of new services, changes in legal obligations, or the need to improve security.

For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed on the website
• The effective date of the new policy will be clearly stated

If you continue using the platform after an update, you will be considered to have agreed to the new policy. You are advised to visit this page regularly to stay updated on the latest policy.

Section 11

Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us:

We try to respond to all privacy-related requests as quickly as possible. 933bat is always committed to protecting your rights.